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It also shows which product page scrolled down more than 70%. There is also a record of what the customer previously inquired about and who the employee answered the inquiry. Phone numbers and email addresses are also collected upon consent to provide personal information. “Because you can find out what kind of customer the customer is when accessing the website, you can send a customized message that the customer will like and encourage them to sign up or make a purchase.” Recently, there are many chatbots that use artificial intelligence (AI) to answer questions on their behalf. Is there a reason why we need a service where human employees respond directly? “Of course, if we want to add AI technology, we can add it. We have a lot of customer data accumulated while operating the service. There is probably no other place in the country that has CS-related data like us. However, the important thing is not to automate consultation. It is about establishing a relationship between customers and the company.
Isn’t AI necessary to build relationships between friends or spouses? Our service core value is still helping customers Cambodia Phone Number Data and employees form relationships where they can communicate directly and get to know each other. “I think there is a sufficiently large market in this area alone.” Why do you think companies need to have more relationships with customers than they do now? “When you meet representatives of many companies in person, they often do not know how to communicate directly with customers or what issues customers are curious about recently. Communication with customers is sometimes postponed to the role of the CS department. Likewise, the sales team, development team, and even the CEO do not know who the customer is, what they are interested in, and what makes them uncomfortable. business without knowing the customer. Of course, that doesn’t mean we don’t look at customer data. Many companies use data tools such as Google Analytics. You can find out how many people come in each day, how many are currently staying, and what content attracts the most attention. But you can never know who your customers are just by looking at how many people are on your page.
It is possible to increase site traffic by spending advertising money. In fact, 98% of them go right away. If 100 customers visit your website, they all have different reasons for visiting. Some customers come in for the first time, while others stay while looking for one item and then look at other items. The way you communicate should be different depending on the customer, and the product you propose to purchase for that customer should also be different. “Channel Talk allows you to talk directly with your customers and see what they like.” Kakao and Naver also have services called Biz Messenger and Naver Talk Talk. These are all messenger services for business owners that allow them to communicate with customers. What is the difference? “We can manage both Kakao Biz Messenger and Naver TalkTalk in an integrated manner. Another difference is that rather than being able to ask questions directly on the website, you have to log in to the portal site to ask questions.
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發表於 20:10:18